Terms of Agreement Summary


PRODUCTION TIME ESTIMATES:

We do our best to meet the shipping times stated below. If we run into a significant delay, we will contact you right away. Otherwise, your patience is much appreciated. We will ship the entire order together when all items are in stock and completed.

Hardware Orders Ships in approx 2-3 business days (M-F)
Pickguard Orders Ships in approx 3-4 business days (M-F)
Showcase Items not getting paint Ships in approx 5-6 business days (M-F)
Showcase Items getting paint Ships in approx 4-5 weeks
Build to Order Items not getting paint Ships in approx 4-5 weeks
Build to Order Items getting paint Ships in approx 8-10 weeks

If we experience delays in production significantly beyond these estimates we will contact you with updates. Please supply us a valid email address and daytime phone number. Warmoth Hours of operation: Monday through Friday 9:00AM to 5:00PM, Pacific Time, USA. Closed on weekends and major holidays. Online orders placed late Friday afternoon through Sunday night begin production Monday.

*Production time does not include time in shipping.*

RETURNS

If you need to return items, you must contact us to arrange a Return Authorization. Improperly packaged, damaged, worn or altered items cannot be returned. Please see the Returns web page for complete terms.

10 DAY SATISFACTION GUARANTEE

If you are not completely satisfied with your Warmoth purchase you may return it for a refund for a period of 10 days, except for books and shipping charges. When you receive your Warmoth order please inspect it and verify its acceptibility and compatibility before doing any modifications. Modifications void the 10 Day Satisfaction Guarantee. Please see the 10 Day Satisfaction Guarantee page for complete terms and limitations.

WARRANTY

Warmoth Guitar Products, Inc. warrants its necks and bodies to be free from defects in materials and workmanship for a period of one year from the date of purchase. Please see the Warranty web page for complete terms and limitations.

ADDITIONS

We will gladly help you with additions to your existing Warmoth order at a $25 minimum.

CHANGES

If you must change a body or neck in an existing Warmoth order you will need to pay a $45 Change Order Fee.

COMBINING MULTIPLE ORDERS

Orders are processed as they are received and cannot be held and combined with other orders. If you need to make additions to an existing order, please see our additions policy.

CANCELLATIONS

If you need to cancel a body or neck in a Warmoth order you will need to pay a $45 Cancellation Fee.

INTERNATIONAL SHIPPING

If you ship your Warmoth order outside the USA you will probably have to pay import duties and taxes. You must be available to receive your shipment and prepared to pay these fees. We need a valid daytime phone number in your customer account.

TAXES

At this time, the only tax Warmoth must collect is the Washington State Sales Tax when we ship to an address in Washington State.

GENERAL TERMS OF USE

Please see the full Conditions of Use web page for complete terms and limitations.

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