Your Warmoth purchase is protected by our 10 Day Satisfaction Guarantee and 1 Year Warranty. Please see those webpages for their specific terms and limitations. If you have difficulty with your Warmoth purchase please contact us to arrange a Return Authorization.
All returns must be accompanied by a valid Return Authorization Number (RA#). You must contact us at the means below to receive an RA#. All returns that do not clearly display an RA# on the outside of the packaging will automatically be refused.
To be eligible for return all items must be in 'like-new' condition. Items which show wear will not be eligible for a return.
Product being returned must be packaged securely and with sufficient protection to avoid damage in transit. If, in our opinion, any product shows evidence of alteration, damage, misuse, improper handling or insufficient packaging, it will not be eligible for exchange, refund or warranty consideration.
Custom work is not refundable. Custom work is defined as those extra-charge services which make your body or neck espectially unique and difficult to resell. These include, but are not limited to:
On Bodies - Contoured Heel; Extra Charge Custom Pickup, Bridge or Control Routs; Custom Accent Line; Custom Finishes; Unique Choice Lamtops; Binding
On Necks - Custom Neck Contours; Nut Preparations (LSR, Floyd, Installed Nuts); 24 Fret Extensions; Stainless Steel Frets; Custom Finishes; Unique Choice Fingerboards; Custom Inlay; Binding
Original shipping charges, return shipping charges and any customs fees or duties are non-refundable.
Custom orders that have been formally aknowledged by Warmoth Guitar Products, Inc. and then confirmed by the customer are not refundable for reasons other than material or workmanship defect.
We do not accept returns on Books.
Warmoth Guitar Products, Inc.
6424 112th Street East
Puyallup, WA, USA 98373
Phone Number: 253-845-0403
Fax Number: 253-848-2415
Hours of Operation: 9am to 5pm, Pacific Time
Monday through Friday, except holidays